Terms and conditions

About Us

Labelszoo Limited.

Registered address: 124 High Street, Midsomer Norton, Bath, BA3 2DA

Company Number: 8631133     Vat: Code: 169 1898 52

TEL: 00 44 800 7076567
EMAIL: customersupport@www.labelszoo.com

Privacy Policy

Your information will only be used to fulfil your order.

We do not store credit card details nor do we share customer details with any third parties.

We will never sell information about you as an individual or your usage of the site.

Shipping

Click on Kanga on the Home page for details

Payment

We use Paypal for on-line transactions, and this allows you to use all major credit and debit cards. Click here to see the Paypal Privacy Policy.

The payment will be taken from your account when you have completed the order on-line. However we retain the right to refuse your order after payment has been taken, and we will refund the money as soon as reasonably possible.

For clients ordering bespoke products that are not listed on the website we will open an account for you. Typically we will ask for payment before despatch on your first order, but may be able to offer credit payment terms on further orders depending on credit checks and anticipated volumes.

Out of Stock

Your order will be shipped from stock. We will indicate on our website which items, if any, are out of stock. Should we be unable to satisfy your order for any reason we will contact you. You may cancel the order, or you can leave it on “Back order” until stock is available.

Cookies

We store information about you by using cookies, which we use to access your site preferences when you visit in the future.

If you want to know more about cookies, www.aboutcookies.org will tell you all you need to know.  If you want to delete cookies from us (or anybody else) that are already stored on your computer, look here.

If your only worry about cookies is how good they taste; try here, or if like the zookeeper you can’t eat gluten, try here.’

VAT

The prices shown are exclusive of VAT. VAT will be added at the prevailing rate.

 Guarantee / Returns / Replacements

We guarantee that the product has been made to the highest standards and that the goods will arrive with you fit to use and correctly protected from moisture. Please let us know upon receipt if this is not the case and we will get you replacement product as quickly as possible. If you can, please send us a photo of the problem.

You can return your purchase within 7 days of receipt for any reason on a no quibble basis as long as the box is unopened and the protective moisture wrap is intact. We do however ask you to arrange and pay for the postage. Let us know if you want us to supply an alternative product or refund you. Please do let us know in advance that you are returning product and we will confirm the return address details. The Zoo is a large place and we don’t want it getting lost!!

Adhesives

Our Integrated, Packaging and Printer Labels are made with Permanent adhesive. This means that they are designed to stay stuck and not to be removed.

The adhesives are strong and designed to be stuck on packaging. They should not be directly stuck to the product.

Price Promise

We will regularly review our pricing so that we are offering product at competitive prices. We however do not offer a price match guarantee as not all products on the market are of the same high quality.

Events beyond our reasonable control & Consequential loss

We shall not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond our reasonable control. We will not accept claims for consequential loss.

This condition does not affect your statutory rights.

Governing Law

These T&Cs and all transactions related to the site are governed by English Law and are the subject to the non exclusive jurisdiction of the English courts.